CAREERS

DUTIES & RESPONSIBILITIES:

• Design tour itinerary and create tour departure
• Handling phone calls with airlines and ground operators
• Ensuring the Operations process flow implementations are according to company’s policy
• Follow up travel activities regarding quotation with ground operators
• Liaise with the Operation Manager regarding products development
• Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators
• Collect and pay attention to customer & tour leader’s feedback and provide reaction plans wherever applicable
• Handle customer cancellation, short payment and others
• Manage paper work i.e rooming list, confirmation, exchange order
• Take charge of private group’s itinerary (exp. custom make itinerary and quotation)
• Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight
• Ensure payment is made to ground operator and airlines
• Request airline seat and meal according to the customer’s request
• Email engagement & communication with ground operator, airlines and arrange for tour assignments to Tour leader
• Ensure full name list, departure/ arrival date are accurate before air ticket issued.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma/ degree in tourism or related discipline with an tourism emphasis is required; or
• Minimum 3 years of working experience in the travel industry
• Require to have Ticketing knowledge
• Proficient in Mandarin and English. Both written and communication

OTHER INTER-PERSONAL REQUIREMENT

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Ability to maintain confidentiality with information or items as required
• Ability to work under pressure and tight deadline
• Excellent presentation skills
• Ability to work independent
• Need to believe in what they are selling

DUTIES & RESPONSIBILITIES:

• Performs market comparisons and surveys to assess competition
• Requests and compares quotation from ground agents and hotels
• Develop new tour packages (content, itinerary, costing, presentation and layout design) for Asia group series tours
• Redevelop, amend and revise existing tour packages (content, itinerary and costing) based on customers’ feedback
• Liaise with print companies for the printing of itineraries, brochures, advertisements, etc
• Assist the Executive Director in organising travel fairs
• Prepares sales kits for travel fairs
• Conduct product briefing for new travel packages
• Attend roadshows and networking lunch/ dinner with suppliers and stakeholders (e.g. Airlines, tourism organisations, etc.)
• Attend to ground agents when they visit
• Source for FAM or Inspection trips to update on existing destinations and to source for new destinations
• Design private tour (small families/ groups) itineraries
• Prepares tour package related information for advertising
• Monitor and revise terms and conditions of tour to protect interest of the Company, as and when needs arise
• Monitor departmental movement and staffing needs

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure copy contents and headlines do not contravene the Copyright Act 1987
• Ensure facts of copy contents are verified and justified
• Ensure grammar, spelling, and sentence structure of copy contents are correct

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Must possess at least a Diploma or Bachelor’s Degree in Tourism Management or equivalent
• Minimum 5 years of working experience in related field

REQUIRED SKILLS & KNOWLEDGE:

• Creative and able to write good, clear copy in a variety of styles with accurate spelling and grammar
• Highly accomplished writing skills, editing and proof reading abilities
• Good working knowledge of Photoshop/ illustrator are essential
• Photography skills will be added advantage

REQUIRED LANGUAGES:

• Proficient in the English and Chinese languages – both written and verbal

OTHER REQUIREMENTS (if any) :-

• Excellent teamwork, interpersonal and communication skills
• Strong time management skills; able to work under pressure and tight deadline
• Meticulous and detail oriented
• Commercial awareness with the ability to understand the target audience
• Good research skills
• Creative, self-motivated and able to work independently
• An eye for detail and able to meet tight deadlines

DUTIES & RESPONSIBILITIES:

• Handling confirmed files (revise costing/ proposals)
• Liaise with clients/ organizers to fulfill their travel requirements
• Liaise with Ground Operators and Airlines for bookings, quotations, and menu arrangements
• Process Visa Applications, travel kit preparations, gift sourcing, banner design, etc
• Prepare invoices and costing in Apple Web System (AWS)
• Process additional requirements from organizer
• Handling VVIP FIT customers’ travel needs

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• To monitor and maintain transaction airline and ground according dateline
• Ensure a high-level communication with them and follow up with airline and ground for everyday

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma/ degree in tourism or related discipline with an tourism emphasis is required; or
• Minimum 1 year of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• In-depth knowledge of data communications and MS applications
• Knowledge of destination or season

REQUIRED LANGUAGES:

• Proficient in the English, and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Ability to maintain confidentiality with information or items as required
• Ability to work under pressure and tight deadline
• Excellent presentation skills
• Ability to work independent
• Need to believe in what they are selling

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails
• Provide literature and information to clients concerning Western tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Discuss client requirements and advise on suitable options
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc)
• Collect payment and passports or visas for confirmed booking
• Records client data electronically and maintain files of departed tours
• Resolves clients’ complaints, travel problems, etc
• Updates clients on latest promotions and destinations
• Brief freelance tour guides and tour leaders
• Lead tour
• Guide and support new or junior tour consultant
• To handle any other requests from HOD/ Director

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure clients are satisfied and enjoy their travel by providing accurate information to mitigate over or unreasonable expectations
• Ensure high standards of services are provided to customers/ clients of Apple Signature Holiday
• Monitor and provide feedback on a daily and weekly basis

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in tourism or related discipline is required
• Minimum 1-2 years related working experience

REQUIRED SKILLS & KNOWLEDGE:

• Excellent geographical knowledge of Western countries and their tourist attractions and culture

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Ability to work under pressure and tight deadline
• Ability to handle difficult customers and difficult situations
• Excellent customer service and listening skills
• The ability to remember detailed product information (i.e. destinations, places of interest, landmarks, culture, weather, etc)
• 5 days week
• Willing to working on rotation shifts between
   a) 10 – 7pm
   b) 12 – 9pm
• Able to work on weekend & public Holiday if needed

DUTIES & RESPONSIBILITIES:

• Provides administrative support to ensure efficient operation of the Asia Team
• Answers phone calls, schedules meetings, and supports walk in visitors
• Administrative duties include filing, typing, copying, binding, scanning etc
• Completes operational requirements by scheduling and assigning organisational projects and expediting work results
• Exhibits polite and professional communication via phone, e-mail, and mail
• Supports team by performing tasks related to organization and strong communication
• Take dictation and minutes and accurately enter data
• Prepare reports and presentations with statistical data as assigned
• Distribute and store correspondence
• Monitor office supply levels, reorder when appropriate
• Assist in end-to-end customer’s Visa Application process
• Paper work of Operation (exp. rooming list, confirmation)
• To handle private group (exp. custom make itinerary and quotation)
• To handling receive or send email to ground, airline and tour assignment
• To check and monitor the airline for giving the full name list, departure, arrival date before ticket issued.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• No working experience/ fresh graduate

REQUIRED SKILLS & KNOWLEDGE:

• In-depth knowledge of data communications and MS applications
• Knowledge of destination or season

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Ability to maintain confidentiality with information or items as required
• Ability to work under pressure and tight deadline
• Excellent presentation skills
• Ability to work independent
• Need to believe in what they are selling

DUTIES & RESPONSIBILITIES:

• Oversee the overall running of the Sales Department (Asia Division)
• Handle customer complaints that are escalated upwards by the Executive, Supervisors, or Tour Consultants
• Check Tour Leaders’ reports and feedback of tour members (i.e. complaints, compliments, tour leaders’ performance, overall tour, etc.)
• Prepare monthly departmental sales report and to identify areas for improvement to improve Company’s profits
• Periodically audit and check that all country invoice files are in order and that full payment has been made prior to tour departure
• To be the point-of-reference and person in charge for:
   a) tour refund
   b) tour cancellation charges
   c) tour discount
i.e. the person team members have to consult prior to refund or cancellation charges are levied, or discounts given
• To be the point-of-reference/ consultation should there be booking problems or change in tour bookings, e.g. change in county of destination, etc
• Arrange, schedule and coordinate for new product briefing, conducted either by ground operators or operations department
• Coordinate all major travel fairs (MATTA Fair, MiTM Fair) and Asia related fairs, i.e. arrange schedules, briefings, itinerary, food and beverages, manpower and manpower charts, etc
• Coordinate with Freelance Tour Leaders and compile their availability period to lead tours in the Freelance Tour Leader Movement Chart
• Guide and motivate sectional leaders by conducting occasional one-to-one or focused discussion on their goals, achievements and challenges
• Provide guidance, counselling and support for the team, e.g. in work performance, attendance, personal grooming and presentation, etc
• Brief new team members and assign them to mentors
• Monitor departmental staff movement and leaves to ensure sufficient manpower
• Filter and disseminate enquiries via enquiry@appleholiday.com to the relevant departments or PICs to handle the enquiries
• Assist in handling walk-in/ call-in customers
• Handle any other requests from the Director of Asia Operations.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma/ degree in tourism or related discipline with tourism is required
• Minimum of 5 years of relevant working experience, with 2-3 years in a supervisory capacity

REQUIRED SKILLS & KNOWLEDGE:

• Tactics for handling customer complaints
• Leadership and people management skills
• In-depth knowledge of destination or season
• In-depth knowledge and application of the Tourism Act 1992 and the Travel Terms & Conditions of the Company

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Able to maintain confidentiality with information or items as required
• Able to work under pressure and tight deadline
• Able to deal with different types of personalities, both internally and externally
• Ability to work independently

JOB SCOPE:

• Deliver exceptional customer service while responding to customer enquiries on online sales channels, including but not limited to Facebook Messenger, Instagram, WhatsApp and Website
• Familiarize with companywide products and able to navigate using our internal AWS system
• Keep up to date with news and information to provide accurate information to our customers
• Enhance our customers’ experience by proactively offering solutions or products based on customers’ needs
• Educate our customers to utilize our website online booking system
• Convert online enquiries into sales and follow up with the booking

REQUIRED SKILLS AND KNOWLEDGE:

• Well-versed with online social media platforms
• Able to use multiple systems and digital tools to serve our customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness in handling difficult conversations
• Adaptability with the willingness to learn
• Confident and independent in working in a virtual environment

REQUIRED LANGUAGE:

• Proficient in English and Mandarin; both verbal and written communication
• Ability to understand Malay

ENTRY REQUIREMENTS:

• Aged 18 and above
• SPM and above
• Fresh graduates are welcome to apply
• Willing to work in shift rotations (when required)
• Able to work on weekends & public holidays (when required)

JOB DESCRIPTION & RESPONSIBILITIES:

• Deploy cross-platform & responsive websites and application interfaces
• Handle design of marketing and promotional materials for websites and newsletter/ EDM
• Focus on designing and creating UI for the best possible user experience
• Support the team in all phases of the web design and development
• Work closely with designer, marketing and web development team on the execution of creative works
• Set-up user guides and documentation
• Keep updated on new technology and market trends to propose improvement on company’s product base and industry needs

CANDIDATE PROFILE:

• Must possess a Bachelor's Degree, Post Graduate Diploma, Computer Science/ Information Technology, Art/ Design/ Creative Multimedia or equivalent
• Minimum 3 years experience in website design and development
• Proficiency in web design software (Adobe Dreamweaver, Photoshop, Illustrator, Bracket)
• Knowledge of web-related technologies (HTML, XML, CSS, Java Script, JQuery, JSON, Ajax)
• Knowledge in WordPress frontend development is a must
• Knowledge of HTML5 and CSS3 will be added advantage
• Understanding of user interface design and information architecture
• Appropriate understanding of data protection and security
• Responsible, positive attitude & self-driven
• Ability to multitask, prioritize the given jobs and meet timeline
• A good team player and able to work independently with minimal supervision
• Junior and senior positions available. Salary shall commensurate with experience

DUTIES & RESPONSIBILITIES:

• Conduct copywriting, editing, proofreading and translating between English and Mandarin of various printed and digital materials including Product Itinerary, e-newsletter, blogs, content platform, website, etc
• Develop copy of all kinds of creative projects – this will include social platforms, emails, digital campaigns, videos, experiential, and anything the particular brief requires of you
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practice and familiarity with the organization’s mission to inspire ideas and content. Good communication skill within the Marketing team
• Oversee layout (Artwork, Design) and check content for accuracy and errors
• Follow aligned editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure copy contents and headlines do not contravene the Copyright Act 1987
• Ensure facts of copy contents are verified and justified
• Ensure grammar, spelling, and sentence structure of copy contents are correct

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized Degree or professional qualification in Journalism/ Languages, Mass Communication/ Advertising/ English studies or any equivalent certificate
• Proven 1-2 years of working experience as an Editor/ Copywriter

REQUIRED SKILLS & KNOWLEDGE:

• Good command of English and Chinese language
• Creative and able to write well, clear copy in a variety of styles with accurate spelling and grammar
• Accomplished writing skills, editing and proof reading abilities

REQUIRED LANGUAGES:

• Excellent command of the English language – both written and verbal
• Proficient in the Chinese and Malay languages – both written and verbal

OTHER REQUIREMENTS (if any) :-

• Excellent teamwork, interpersonal and communication skills
• Strong time management skills; able to work under pressure and tight deadline
• Meticulous and detail oriented
• Commercial awareness with the ability to understand the target audience
• Good research skills
• Applicants must be willing to work in Bukit Bintang area

DUTIES & RESPONSIBILITIES:

• Plan and execute all digital marketing efforts, including SEO/ SEM, social media advertisements, and display advertising campaigns
• Plan and manage monthly social media marketing campaign
• Build and maintain social media presence
• Measure, analyses and report on the performance of digital marketing campaigns, and to assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on insights
• Brainstorm new and creative growth strategies
• Collaborate with designer and marketing team to create content and ad creatives for all digital marketing platforms
• Monitor and survey market trends of similar industry

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing/ Marketing Communications/ Advertising or any equivalent certification
• Minimum 3 years’ experience in Digital Marketing or similar role
• Experienced working with B2C social media, Google Adwords, email campaigns, and SEO/ SEM

REQUIRED SKILLS & KNOWLEDGE:

• Excellent knowledge of web analytic tools
• Good project management and problem solving skills
• Well-developed written and verbal communication skills in English and Chinese
• Exhibits creative and out-of-the-box thinking skills
• Ability to manage and meet tight deadlines

REQUIRED LANGUAGES:

• Proficient in the English and Chinese language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Demonstrates integrity, trust, ethics
• Excellent interpersonal skills
• Good presentation skills
• Have a detailed and analytical mind
• Ability to multi-task
• Proficient in Microsoft Office such as Excel and Word

JOB DESCRIPTION & RESPONSIBILITIES:

• Responsible for the business development with existing and potential customers to achieve sales target and market share
• Identify, manage and secure existing and new account and continue to maintain a high level of sales achievement
• Implement all sales activities and maximize business opportunities
• Develop and maintain strong customer relation and loyalty to ensure client satisfaction of our services
• Ensuring customer commitments are communicated to respective operations

CANDIDATE PROFILE:

• Possess a diploma or degree in Business/ Marketing or a minimum one-year working experience in a similar position
• Self-motivated, resourceful & strong time management
• Good interpersonal, communication and presentation skills
• Team player who is flexible, able to multi-task and maintain effective working relationships
• Proficient in English and Mandarin; both verbal and written communication Knowledge in other languages will be an added advantage