The Travel Company

DUTIES & RESPONSIBILITIES:

• Design marketing materials, advertisements, brochures, posters, flyers, and banners.
• Create social media graphics and digital campaigns.
• Design logos, icons, illustrations, and brand assets.
• Create mood boards, style frames, and visual references.
• Interpret creative briefs and client requirements.
• Generate original design ideas and visual concepts.
• Create mood boards, mockups, and design proposals.
• Explore multiple design directions before finalizing.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Apply brand guidelines across all creative materials.
• Ensure consistent use of typography, color, imagery, and logo placement.
• Maintain a cohesive visual identity across print and digital platforms.
• Make revisions while maintaining design quality.
• Organize and maintain design files, templates, and digital assets.
• Ensure final designs meet project objectives and technical requirements.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma in Graphic Design.
• 1 years of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• Layout and composition.
• Typography.
• Color theory.
• Branding.
• Illustration.
• Image editing.
• Visual storytelling.
• Print production.
• Digital design.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Receive documents (items or documents) from staff for delivery, while taking note and maintaining records of the weight, nature, cost and getting the signatures before to send out, etc of consignments and documents.
• To handle all collection documents from staff or others.
• To be person in charge for payment utilities. I.e. pay company electricity to TNB.
• To assist account for bank in cash (small amount allowed) and cheques.
• To handle for passport submission and collection from Embassy.
• To do minor office repairs, maintenance and electrical.
• Perform several clerical and secretarial functions related to movement of office equipment from one office to another place.
• To rearrange all the recycle paper and collected from downstairs to hand it charity.
• To assist with heavy office purchase or grocery.
• To be a person in charge for collection of cash and cheque from customer.
• To maintain and coordinate Apple’s store, i.e. store in office and icon city.
• Manage and coordinate the process of logistics and transportation and ensure the safe and timely movement of furniture and table cloth for Travel Fair arrangement.
• To setting up of furniture such as table and cloths for Travel Fair.
• To prepare for ship booth and maintain all the furniture and clothes, then send to laundry after Travel Fair already finished.
• To coordinate internal logistic among or within company of Apple.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Provide high quality administrative and services on a high level.
• Dispatch of finished goods at the time.
• Ensure that company procedures, works instructions and quality systems are adhered to at all times.
• Ensure that loaded finished goods adhere to relevant safety regulations.
• Ensure timeous loading of trucks for delivery purpose.
• To take initiative and complete assignments independently and on time.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM/Diploma in admin role, business or related discipline with clerk is required ; or.
• Minimum 2 years' general clerical background, which should include word processing, managing files and records.

REQUIRED SKILLS & KNOWLEDGE:

• In-depth knowledge of data communications and familiar with MS application.
• Ability to read, analyze and interpret correspondence and documents.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Have good telephone manner.
• Well-developed writing skills with high attention to detail.
• Ability to hold a valid Driver’s License.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via Whatsapp, online platforms (Facebook, Instagram, website booking etc) and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Direct customer / enquiries to the correct department.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide feedback whenever required.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.
• Able to work different shifts during Travel Fair and Public Holidays.
• Willing to work during odd hours in case of working hours adjustments in the future.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience (preferred).
• No experience are also welcome.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via calls, walk-ins, and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide daily and weekly feedback.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Develop and maintain strong relationships with appointed travel agents and business partners.
• Promote and sell the company's tour packages, travel products, and services to agents.
• Identify new business opportunities and recruit potential travel agent partners.
• Achieve monthly and annual sales targets assigned by the company.
• Conduct sales visits, presentations, and product briefings to travel agents.
• Respond to agents' inquiries via phone, email, and messaging platforms.
• Assist agents in recommending suitable travel packages to their customers.
• Outstation Travel fair and roadshow participation.
• Monitor agents' payment status and follow up on outstanding balances.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Provide timely support and assistance to travel agents regarding tour products, promotions, and booking procedures.
• Communicate product updates, itinerary changes, and promotional campaigns to agents.
• Ensure smooth communication between agents and operational departments.
• Ensure all booking documents are accurate and completed on time.
• Follow up on pending bookings, payments, and required travel documents.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience.
• Fresh graduates are encouraged to apply.

REQUIRED SKILLS & KNOWLEDGE:

• Knowledge of travel industry products and destinations.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong sales, excellent communication and interpersonal skills.
• Ability to multitask and prioritize work effectively.
• Good problem-solving and complaint-handling abilities.
• Ability to work independently as well as part of a team.
• Strong teamwork and collaboration skills.
• Good time management and coordination skills.
• Responsible, reliable, and proactive.
• Positive attitude with a willingness to learn.
• Able to work under pressure and meet deadlines.

REQUIRED LANGUAGES:

• Good command of English and Chinese (both written and spoken).
• Ability to communicate in Bahasa Malaysia is an added advantage.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Process and record daily accounting transactions accurately and in a timely manner.
• Perform bank reconciliations and reconcile cash, credit card, and online payment transactions.
• Maintain accurate records of customer deposits, refunds, travel credits, and cancellations.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure all accounting transactions are recorded accurately and in a timely manner.
• Monitor outstanding receivables and follow up to ensure prompt collections.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM, Diploma in Accounting or a related field.
• Fresh graduate or relevant working experience.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Customer/member engagement: Drive engagement through targeted campaigns, communications, and initiatives. This includes managing loyalty programs and promotions.
• System management: Manage and optimize the CRM system, including data entry, segmentation, and ensuring privacy compliance.
• Communication and support: Act as a point of contact for members and customers, responding to inquiries, handling complaints, and building strong relationships based on trust.
• Cross-functional collaboration: Work with sales, marketing, and other departments to ensure a consistent and positive customer experience across all touchpoints.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Strong communication and interpersonal skills.
• Ability to work collaboratively with different teams.
• Fresh Graduate is welcome to apply.
• Experience in customer service, marketing, or travel/hospitality is a plus.
• Detail-oriented, organized, with the ability to manage data and multiple priorities.
• Basic knowledge of CRM systems or databases is an advantage.
• Handle customer and member inquiries in a timely and professional manner.
• Ensure compliance with data protection and privacy regulations.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Strategy and implementation: Develop and implement customer relationship and membership strategies to achieve business goals and improve retention.
• Customer/member engagement: Drive engagement through targeted campaigns, communications, and initiatives. This includes managing loyalty programs and promotions.
• Data analysis: Analyze customer and member data to identify trends, segment audiences, and inform strategy.
• System management: Manage and optimize the CRM system, including data entry, segmentation, and ensuring privacy compliance.
• Communication and support: Act as a point of contact for members and customers, responding to inquiries, handling complaints, and building strong relationships based on trust.
• Cross-functional collaboration: Work with sales, marketing, and other departments to ensure a consistent and positive customer experience across all touchpoints.
• Reporting: Monitor key performance indicators (KPIs) related to customer engagement, retention, and membership growth.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Minimum 2–3 years of relevant experience in CRM, loyalty programs, or membership management.
• Experience in a customer-facing role, marketing, or digital marketing is often preferred.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Familiarity with CRM software (e.g. Salesforce, HubSpot) and marketing automation tools.
• Ability to work collaboratively with different teams.
• Organizational skills with the ability to manage multiple projects.
• Detail-oriented, organized, with the ability to manage complex data and multiple priorities.
• Advanced knowledge of CRM systems or databases, with the ability to analyze and optimize customer engagement strategies.
• Handle customer and member inquiries in a timely and professional manner.
• Ensure full compliance with data protection and privacy regulations.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

Event Management
• Plan, organize, and execute various events, such as corporate events, conferences, and marketing campaigns.
• Handle all event logistics, including venue selection, vendor management, catering, audiovisual equipment, and on-site coordination.
• Manage event budgets, contracts, and invoices.
• Develop event marketing strategies, including content and promotion, registration tracking, and pre- and post-event communication.
• Coordinate with internal teams to ensure events align with company objectives.

Partnership Management
• Establish and maintain strategic business relationships with partners.
• Support and nurture partnerships to extend the reach of events and marketing campaigns.
• Develop and maintain partnership models, including reviewing partner benefits and fee structures.
• Manage partner retention and engagement, including handling renewals and securing income through invoicing and reporting.
• Assist in developing and promoting initiatives like donor programs or legacy schemes.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Minimum 1-2 years experience in Marketing / Events & Partnership or similar role.
• Proven experience in establishing business relationships and managing partnerships.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills to liaise with clients, vendors, and internal stakeholders.
• Strong organizational and project management abilities, from planning to execution and follow-up.
• Ability to manage administrative tasks.
• Experience with event marketing and promotion is preferred.
• Ability to work collaboratively with different teams.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities.
• Assist in liaising with end user or winners for quiz or contest.
• Assist in all travel fairs and Tour Operations.
• Assist in company marketing campaign and events and prepare post report.
• Coordinate planned advertisement for National Tourism Organisation (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Minimum 1 year of relevant experience in Marketing Supervisor/Executive or similar role.
• Good project coordination and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities.
• Assist in liaising with end users or winners for quiz or contest.
• Assist in all travel fairs and operations.
• Assist in company marketing campaign and events and prepare post report.
• Coordinate planned advertisement for National Tourism Organization (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Fresh Graduate(s) are welcomed.
• Good project coordination and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Plan and manage monthly social media marketing campaign.
• Social Media Platforms include Facebook, Instagram, TikTok, YouTube, XHS (小红书) and any other.
• Maintain and manage all social media content including content uploading, database management, scripting and system administration.
• Writing, reviewing, editing, and updating content for social media channels.
• Meticulous in proofreading with correct spelling and perfect grammar.
• Build and maintain social media presence.
• Brainstorm social media content to be part of a content publishing strategy and seasonal marketing efforts.
• Monitor and survey market trends of similar industry.
• Support the marketing team in planning and managing campaigns through the online platform and on-going marketing projects.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Minimum 1-2 years’ experience in Social Media Marketing or similar role.
• Experienced working with B2C social media.
• Good project management and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails.
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect passports or visas for confirmed booking.
• Records client data electronically and maintain files of departed tours.
• Updates clients on latest promotions and destinations.
• Paperwork of Tour Operation (exp. rooming list, confirmation).
• Supports team by performing tasks related to organization and strong communication.
• To handle any other requests from HOD/ Director.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma/ Degree in business, travel management, hospitality and Tourism, or any related fields.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills.
• Self-motivated, enthusiastic and open to new ideas.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Excellent presentation skills.
• Ability to work independently.
• Only shortlisted candidates will be contacted for an interview.

WHY JOIN US?

Our company encompass a wide range of job roles, from Tour Sales Consultant and marketing to customer service, tour planning, technology, and Tour Operations. This diversity offers opportunities to find a niche that aligns with your skills and interests.

We are committed to the personal and professional growth of our team members. You'll have access to continuous learning opportunities, training programs, and mentorship, enabling you to advance your career within the travel industry.

If you have a genuine passion for travel and exploring new destinations, working in our company will allow you to be immersed in the world of travel every day. Join us to take pride in being a part of an organization that brings joy, happiness, and unforgettable moments to people from all walks of life.

EXPLORE NEW OPPORTUNITIES

Our company has opened new opportunities, and now is the perfect chance for you to join us.

Filter: All Marketing Sales & Sales Support Online Tour Consultant Tour Sales Consultant Designer Accounting Logistics and Maintenance

OFFICER - GRAPHIC DESIGNER

Creates visual content that communicates ideas, strengthens a brand, and engages audiences across print and digital media. They combine creativity with technical design skills to produce effective visual solutions based on business or marketing objectives.

Designer

DESPATCH CLERK

The role is to ensure the safe and timely movement of items or documents, which begins with taking custody of the items / documents, making travel arrangements and dropping them to their consigned destinations. Various functions involved include record keeping, coordination, scheduling, tracking, communications, etc.

Logistics and Maintenance

ONLINE TOUR CONSULTANT

Provide information, advice and booking services to assist customers in planning and arranging their travel needs.

Online Tour Consultant

SALES SUPPORT OFFICER (WEST)

Provide information, advice and booking services to assist customers in planning and arranging their travel needs.

Sales & Sales Support

SALES & SALES SUPPORT (B2B)

Responsible for developing and maintaining relationships with travel agent partners, promoting the company's travel products and tour packages, achieving sales targets, and providing professional support to ensure smooth booking processes and excellent customer service.

Sales & Sales Support

ACCOUNTS OFFICER

Day to day accounting operations of the company.

Accounting

CRM AND MEMBERSHIP OFFICER

A CRM and Membership Officer job involves in managing customer and member relationships to drive engagement and retention. Key responsibilities include analyzing customer data, managing membership programs, and collaborating with other departments to improve customer satisfaction and loyalty.

Marketing

CRM AND MEMBERSHIP EXECUTIVE

A CRM and Membership Executive job involves managing customer and member relationships to drive engagement and retention. Key responsibilities include executing CRM strategies, analyzing customer data, managing membership programs, and collaborating with other departments to improve customer satisfaction and loyalty. This role often requires strong communication, analytical skills, and familiarity with CRM software.

Marketing

PARTNERSHIP EXECUTIVE / SENIOR EXECUTIVE

A Partnership Executive / Senior Executive plans, organizes, and executes events, while also nurturing and managing strategic business relationships. Key responsibilities include event logistics (venue, vendors, budget), campaign execution, partnership management (including renewals and relationship building), and achieving specific KPIs like new partnerships or event attendance. This role requires strong communication, coordination with internal and external teams, and a collaborative approach.

Marketing

MARKETING SUPERVISOR

Promote and establish a company's products, services, and overall image in the minds of customers.

Marketing

MARKETING OFFICER

The Marketing Officer supports marketing campaigns, events, and promotional activities by coordinating with customers and partners to ensure they are carried out smoothly and on time.

Marketing

SOCIAL MEDIA MARKETING (SENIOR / OFFICER)

To leverage the power of social platforms to create connections, drive engagement, build brand loyalty, and ultimately drive business success.

Marketing

INTERNSHIP (4-6 MONTHS)

Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails.

Tour Sales Consultant Marketing

BENEFITS

Come and be a part of Applenian, where you can revel in the full spectrum of benefits that every valued employee deserves.

Annual Leave

Company Trip & Events

Employee Discount - Tour Packages

Group Personal Accident Insurance

Long Service Award - Cash & Travel Voucher

Lunch provided

Medical, Dental & Optical

Training & Development Program

VIDEO GALLERY

Capturing moments, telling stories—every frame a piece of the journey.

Apple Vacations Company Trip 2026

[Applenians Together, Let’s Explore Tokyo]

Every journey comes to an end, but the memories stay with us forever.

280 Applenians, one destination, countless unforgettable moments. Different experiences, shared memories — this journey was made special because we experienced it together.

Thank you, Applenians, for making Tokyo unforgettable. Until our next journey together.